Refund policy

LUXE FEMME

REFUND & RETURN POLICY

At LUXE FEMME, we want you to love your curated pieces. If you are not completely satisfied with your purchase, our client services team is here to assist you with a seamless return or refund process.

⏳ THE 30-DAY RETURN WINDOW

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

To ensure your return is accepted, your items must meet the following boutique standards:

  • Prristine Condition: Unworn, unwashed, and unused.

  • Original Packaging: Intact with all original luxury designer tags and packaging attached.

  • Proof of Purchase: A valid receipt or order confirmation.

How to Start a Return: Reach out to our concierge team at help@luxefemme.store. We will guide you through the process and provide the correct return address based on your collection’s specific fulfillment atelier. Items sent back to us without a prior return authorization cannot be accepted.

✉️ RETURN SHIPPING COSTS

Unless a return is due to an error on our part (such as a damaged, defective, or incorrect item), return shipping costs are the responsibility of the client.

  • If we made a mistake: We will provide a complimentary prepaid return shipping label.

  • Standard Returns (such as sizing adjustments or change of mind): The client is responsible for the return shipping costs. Typical rates are:

    • United States: $10.99 for standard apparel pieces

    • Canada: $19.99 for standard apparel pieces

    • International: $23.99 – $45.00 (depending on weight and destination)

⚡ DAMAGES & ERRORS

We inspect every piece before it leaves our ateliers. Please review your order immediately upon arrival. If an item is defective, damaged in transit, or incorrect, contact us at help@luxefemme.store so we can swiftly evaluate and correct the issue at no cost to you.

🚫 EXCEPTIONS & NON-RETURNABLE ITEMS

To maintain the highest hygiene and safety standards, certain items are final sale and cannot be returned:

  • Personal Care & Beauty: Opened skincare, cosmetics, and personal care goods.

  • Fragrances: Due to transport safety regulations regarding flammable liquids, we cannot accept standard returns on fragrance products once opened.

  • Bespoke Pieces: Custom, special order, or highly personalized apparel.

If you have questions regarding a specific piece in your order, please contact our support team before initiating your return.

🔄 EXCHANGES

To secure your desired size or style before it sells out, we recommend utilizing our standard return process. Once your return is accepted and processed, you can place a new order for the preferred item on our site.

🇪🇺 EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

For orders shipping directly into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification.

  • To qualify, items must still meet our standard return criteria (unworn, original packaging, and tags attached).

  • Return shipping costs for cooling-off period returns remain the responsibility of the client unless the merchandise is defective or incorrect.

💸 REFUNDS

Once your returned package is received and thoroughly inspected by our team, we will notify you regarding the approval of your refund.

  • Approved Refunds: Automatically issued back to your original payment method within 10 business days.

  • Shipping Cost Deductions: If you used a prepaid label due to our error, no deductions will be made. If you covered the return shipping yourself, your refund will be for the cost of the product only.

  • Note: Financial institutions can take additional time to post funds to your account.

If more than 15 business days have passed since your return was approved and you have not received your funds, please contact our concierge team at help@luxefemme.store.

Last updated: July 15, 2026